These Customer Terms of Service and Terms of Sale (the "Terms") are a binding agreement between you and Kitchen Unlocked Inc ("Kitchen Unlocked," "we," "us," or "our"). They govern your use of the platform and your purchase of creator-branded meals through Kitchen Unlocked.

By clicking "I Agree," checking an acceptance box, creating an account, placing an order, buying a subscription, using the platform, or continuing to use the platform after these Terms are presented, you agree to these Terms. If you do not agree, do not use the platform or place an order.

1. What Kitchen Unlocked is

1.1 Marketplace. Kitchen Unlocked lets customers order creator-branded meals based on recipes, brands, menus, and content from creators. Independent licensed co-packers, commercial kitchens, manufacturers, and fulfillment partners make and fulfill the meals.

1.2 Platform services. We provide the website/app, storefronts, menu pages, recipe and cost tools, order flow, payment processing, customer support tools, fulfillment coordination, transaction records, and related marketplace services.

1.3 No food manufacturing or assumed inspection duty by us. We do not manufacture, prepare, cook, assemble, handle, store, warehouse, package, label, inspect, transport, or physically deliver any food. We do not take title to, possession of, or ownership of any food, except to the extent a non-waivable law says otherwise. Our marketplace, branding, merchant-of-record, payment, tax, refund, customer-support, coordination, review, or approval activities do not make us a manufacturer or create a duty to independently inspect, test, verify, or guarantee food or information supplied by others.

2. Our role, creators, and co-packers

2.1 Creators. Creators are independent people or brands that generally license source recipe concepts, names, likenesses, stories, menu ideas, photos, videos, and other content. Unless expressly disclosed for a particular product or event, creators do not physically manufacture, prepare, package, store, or deliver the meals. Creators remain responsible for the content, approvals, promotions, and claims they provide or publish.

2.2 Co-packers. Co-packers are independent licensed food-production and fulfillment partners. They are responsible within their scope for commercial scaling and technical formulation, ingredient and supplier verification, hazard analysis and process validation, food safety, manufacturing, sourcing, sanitation, allergen controls, packaging, label preparation support and application, lot and date coding, shelf life, storage, cold-chain, shipping, delivery, recalls, and food-law compliance for products they make or handle.

2.3 Payment, tax, and merchant-of-record functions. For checkout, fraud screening, payment processing, tax collection, refund processing, accounting, customer support, and platform administration, we or our payment processor may act as marketplace facilitator, payment collection agent, limited payment agent, or merchant of record. Those functions are administrative and commercial only and do not make us the food manufacturer, kitchen, processor, handler, title owner, packer, labeler, guarantor, or food-safety responsible party, and do not transfer a co-packer's manufacturing obligations to us.

2.4 Product information and third-party reliance. Product descriptions, photos, nutrition estimates, ingredient information, tags, dietary attributes, claims, and AI-assisted descriptions may be supplied by creators, co-packers, ingredient suppliers, laboratories, databases, automated tools, or other sources. We may collect, format, review, and present that information and may rely on those sources, but we do not independently verify every item. Information may be updated. The physical label, package, insert, recall notice, and product-specific instructions control for the specific product you receive. If online information and the product or label appear inconsistent, do not consume the product and contact support.

3. Eligibility, accounts, and platform use

3.1 Age and authority. You must be at least eighteen (18) years old or the age of majority where you live to place orders. If you buy on behalf of someone else or a business, you confirm you are authorized to do so.

3.2 Account accuracy. You must provide accurate account, delivery, billing, allergy-related, and contact information and keep it current. We are not responsible for failed delivery, spoilage, or missed safety notices caused by inaccurate or outdated information you provide.

3.3 Acceptable use. You may not misuse the platform, interfere with operations, scrape data, reverse engineer software, abuse support, harass creators, co-packers, customers, or staff, submit fraudulent claims, or use the platform for unlawful purposes.

4. Orders, prices, payment, taxes, and subscriptions

4.1 Orders. Orders are offers to purchase and are not accepted until we confirm acceptance or shipment/fulfillment. We may reject, cancel, limit, or hold orders for availability, safety, fraud, payment, regulatory, operational, capacity, or platform reasons.

4.1A Order-ahead, batch production, and fulfillment windows. Meals may be produced on a scheduled batch basis rather than immediately after checkout. We may collect orders during a weekly or other order window, aggregate demand with other customer orders, send the batch to an independent co-packer after the applicable cutoff, and ship or deliver on the next available fulfillment date. Stated ship dates, delivery windows, cutoffs, and production schedules may be shown at checkout or in order communications and are part of the purchase terms for that order.

4.2 Pricing. Prices may include meal price, taxes, shipping, processing, service fees, tips, subscription fees, cold-chain fees, surcharges, discounts, credits, or pass-through charges. Prices and availability may change until checkout is complete. If an obvious pricing or listing error occurs, we may cancel or correct the order and issue a refund or credit.

4.3 Payment. You authorize us and our payment processors to charge your selected payment method for orders, subscriptions, taxes, shipping, fees, tips, adjustments, and any other amounts disclosed at checkout. You represent that you are authorized to use the payment method.

4.4 Taxes. We or our payment processor may calculate, collect, and remit sales tax or similar transaction taxes where required, including where we are treated as a marketplace facilitator, payment collection agent, or merchant of record for tax purposes.

4.5 Subscriptions and recurring orders. If you enroll in a subscription, recurring box, meal plan, or auto-renewing order, you authorize recurring charges at the disclosed frequency and price until you cancel. We will present the material subscription terms clearly before signup, including price, billing cadence, renewal terms, cutoff rules, and how to cancel, and will obtain your affirmative consent before charging you. You may cancel, skip, pause, or edit future orders through the online account tools or support flow before the stated cutoff. Cancellation must be at least as easy as signup where required by applicable law. Once an order passes cutoff or enters production, it may not be cancelable because meals are perishable or allocated for you.

4.6 Discounts and credits. Promotions, credits, coupons, referral rewards, and gift cards may be subject to additional terms, expiration, eligibility limits, non-transferability, and anti-fraud rules. We may revoke credits or promotions obtained through fraud, abuse, error, or violation of these Terms.

5. Availability, substitutions, and product changes

5.1 Availability. Meals are subject to creator approval, ingredient availability, co-packer capacity, shipping constraints, weather, shelf-life limitations, regulatory requirements, and platform decisions. We may pause, limit, replace, or discontinue meals at any time.

5.2 Substitutions. Material ingredient substitutions should not occur unless approved through the platform process and reflected in the product information/label. However, availability and production changes can occur. Always review the label and package before consuming.

5.3 Photos, portions, and menu images. Photos, AI-generated or AI-assisted images, staged images, serving suggestions, plating, garnishes, and creator content may be illustrative or representative. They may not depict the exact finished product, packaging, portion, garnish, side, sauce placement, or serving presentation you receive. Actual product appearance, packaging, portioning, and ingredients may differ within approved specs.

6. Allergens, dietary restrictions, and safety warnings

6.1 Allergen warning. Meals may contain or be produced, packaged, or stored in facilities that handle milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, soybeans, sesame, and other allergens or sensitivities, including on shared equipment or in shared areas. Cross-contact may occur even when a meal is not intended to contain a particular allergen. Website filters, tags, search tools, images, and creator descriptions are not allergen guarantees.

6.2 No allergen-free guarantee. Unless the product label and product-specific information expressly state a verified claim, we do not guarantee that any meal is allergen-free, gluten-free, vegan, vegetarian, kosher, halal, organic, keto, paleo, low-sodium, diabetic-friendly, or suitable for a specific diet.

6.3 Severe allergies and medical diets. If you have a severe allergy, celiac disease, an immune condition, pregnancy-related concern, medical diet, or any other health condition affected by food, consult your medical professional and use extra caution. If the label, package, or product appears inconsistent, damaged, thawed, mislabeled, or unsafe, do not consume it and contact us promptly.

6.4 Customer responsibility. You are responsible for reviewing labels, ingredient statements, allergen declarations, storage instructions, heating instructions, use-by dates, and safety notices before consuming or serving a meal.

7. Nutrition, health, and medical disclaimer

7.1 No medical advice. The platform, creators, product descriptions, AI outputs, tags, nutrition estimates, meal plans, and customer support do not provide medical, nutrition, dietetic, therapeutic, or health advice. Meals are not intended to diagnose, treat, cure, or prevent any disease or health condition.

7.2 Estimates and source variation. Nutrition facts, calories, macros, ingredients, portions, tags, and dietary attributes may be estimates or based on information from creators, co-packers, suppliers, laboratories, databases, or automated tools. We may rely on those sources and do not independently test every product or statement. Actual values may vary due to ingredient variation, preparation, portioning, supplier changes, and production changes. The physical label and any product-specific safety notice control.

7.3 Your health decisions. You are responsible for deciding whether a meal is appropriate for you or anyone you serve. Consult a qualified professional for medical, allergy, pregnancy, weight-loss, fitness, disease, or nutrition decisions.

8. Delivery, receiving, storage, heating, and use-by dates

8.1 Delivery windows and scheduled fulfillment. Delivery dates, ship dates, production dates, times, and tracking estimates are estimates unless expressly guaranteed. Orders may be batched for later production and shipped on a scheduled fulfillment day after the applicable cutoff. Weather, carrier delays, address issues, building access, co-packer capacity, cold-chain constraints, production windows, ingredient availability, and operational issues may affect delivery.

8.2 Your receiving duties. You are responsible for providing a deliverable address, access instructions, safe drop-off location, accurate contact information, and timely receipt. You are responsible for retrieving perishable products promptly after delivery.

8.3 After delivery. Risk of loss for theft, delay after delivery, spoilage after delivery, improper storage, improper reheating, and failure to follow instructions passes to you once the product is delivered to the address, building, reception area, locker, lobby, mailroom, concierge, doorman, or other location you provided or the carrier reasonably uses.

8.4 Inspect before consuming. Inspect the package, seal, temperature condition, label, use-by date, and product before consuming. Do not eat a product if it appears damaged, spoiled, thawed beyond instructions, temperature-abused, mislabeled, contaminated, or unsafe. Keep the packaging, label, lot code, photos, and product if you report a safety issue.

8.5 Storage, freezing, thawing, and heating. Meals may arrive frozen, partially frozen, chilled, refrigerated, or packed with cold-chain materials, depending on the product and shipping method. Follow all product-specific refrigeration, freezing, thawing, heating, reheating, serving, and use-by instructions on the label, package, insert, or order communication. Discard product after the use-by date or if it has been left out, stored, thawed, refrozen, or heated contrary to instructions.

9. Cancellations, refunds, credits, and chargebacks

9.1 Cancellation cutoff. You may cancel an order only before the stated cutoff, if any. After cutoff, production may have begun, ingredients or packaging may have been allocated, or the order may have been included in a production batch, and the order may be non-cancelable because meals are perishable or allocated for you.

9.2 Refunds and credits. Unless required by law, refunds and credits are handled through our published refund policy and customer support process. We may issue refunds, credits, replacements, or goodwill adjustments at our discretion for missing, damaged, unsafe, late, wrong, or materially nonconforming product.

9.3 Reporting problems. Report missing, damaged, wrong, unsafe, thawed, warm, mislabeled, allergen, or quality issues promptly, preferably within twenty-four (24) hours of delivery or discovery. Provide photos, label, lot code, order ID, delivery details, and retain product/packaging when safe to do so.

9.4 Perishable products. Because meals are perishable, returns are generally not accepted. We may ask you to discard, retain, photograph, return, or make product available for pickup or investigation.

9.5 Chargebacks. If you dispute a charge with your payment provider without first giving us a reasonable chance to resolve the issue, we may suspend your account, cancel pending orders, revoke credits, or contest the chargeback with available records.

10. Recalls, safety notices, and urgent communications

10.1 Consent to safety communications. You consent to receive transactional, safety, recall, refund, delivery, account, and order communications by email, SMS, phone, in-app message, push notification, mail, or other contact methods you provide. These communications are not marketing messages and may continue after you opt out of marketing.

10.1A SMS/text-message consent. If you provide a mobile number and opt in, you consent to recurring automated or prerecorded text messages at that number for the purposes selected. Consent to marketing texts is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out of marketing texts and HELP for help. Opting out of marketing texts does not stop necessary transactional, delivery, account, safety, refund, or recall texts while you have active orders, subscriptions, recalls, or account matters.

10.2 Recall cooperation. If a product is subject to a recall, market withdrawal, safety notice, allergen notice, or quality issue, you must follow instructions, stop consuming the product, preserve or discard it as directed, and not redistribute it.

10.3 Information sharing. We may share relevant order, contact, delivery, lot, product, and complaint information with co-packers, creators, carriers, insurers, regulators, processors, advisors, and service providers as needed for safety, recalls, refunds, claims, compliance, and customer support.

11. Customer content, reviews, and communications

11.1 Reviews and content. If you submit reviews, photos, videos, ratings, feedback, messages, testimonials, or other content, you grant us a worldwide, royalty-free, sublicensable license to use, display, reproduce, edit, publish, and distribute it in connection with the platform, marketing, customer support, and operations, subject to our Privacy Policy.

11.2 Honesty and rights. You must have the rights to content you submit, and it must not be false, misleading, defamatory, infringing, harassing, obscene, unlawful, or deceptive. We may edit, reject, remove, or moderate content.

11.3 Support communications. You agree that support communications may be recorded, stored, analyzed, and shared with relevant co-packers, creators, carriers, insurers, and service providers to resolve issues and improve operations.

12. Privacy and data

12.1 Privacy Policy. Our Privacy Policy explains how we collect, use, share, and protect personal information. By using the platform, you agree to our Privacy Policy.

12.2 Operational sharing. We may share information with co-packers, creators, carriers, payment processors, tax providers, analytics providers, customer support vendors, insurers, advisors, and regulators as needed to process orders, deliver products, process refunds, provide support, investigate issues, improve the platform, and comply with law.

12.3 Account security. You are responsible for keeping your account credentials secure and for activity under your account. Notify us promptly of unauthorized access or suspected misuse.

13. Intellectual property

13.1 Our materials. The platform, software, storefronts, branding, designs, text, graphics, menus, cost tools, data, templates, workflows, and other materials are owned by Kitchen Unlocked or its licensors. You may use them only for personal, non-commercial ordering through the platform.

13.2 Creator materials. Creator names, likenesses, content, recipes, brand assets, and stories belong to the creators or their licensors. You may not copy, reproduce, sell, scrape, reverse engineer, or commercialize them without permission.

13.3 No resale. Meals are for personal use, gifts, or ordinary household consumption, not for resale, redistribution, relabeling, repackaging, sampling, commercial use, or food-service use without our written approval.

14. Third-party services

14.1 Vendors. The platform may use payment processors, carriers, delivery providers, SMS/email providers, analytics tools, fraud providers, tax providers, customer support tools, and other third-party services. Their terms and privacy practices may apply.

14.2 Links and integrations. The platform may link to creator pages, social platforms, shipping pages, or other third-party sites. We are not responsible for third-party content, policies, or practices.

15. Disclaimers, liability limits, and customer indemnity

15.1 Platform and information disclaimer. The platform, content, AI outputs, product descriptions, nutrition estimates, ingredient and allergen information, availability, delivery estimates, support tools, and related services are provided "as is" and "as available." We may rely on creators, co-packers, suppliers, laboratories, databases, carriers, and service providers and do not undertake a duty to independently inspect, test, or verify every product, statement, or service. We disclaim all warranties to the fullest extent allowed by law, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, accuracy, and reliability.

15.2 Food disclaimer. We do not manufacture, prepare, handle, store, own, or take title to the food and, to the fullest extent allowed by law, do not warrant the food itself, including safety, ingredients, allergens, nutrition, taste, shelf life, temperature, delivery condition, or fitness for consumption. Our merchant-of-record, payment, refund, customer-support, review, or coordination functions do not create a food-manufacturing warranty or transfer a co-packer's food-safety obligations to us. Food warranties, if any, are provided by the applicable co-packer, manufacturer, seller, or as required by non-waivable law.

15.3 Liability limits. To the fullest extent allowed by law, Kitchen Unlocked and the Kitchen Unlocked Parties are not liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages. Our total aggregate liability to you for claims relating to the platform or an order will not exceed the greater of (a) the amount you paid for the specific order giving rise to the claim, or (b) one hundred dollars ($100), except where a higher amount is required by non-waivable law.

15.4 No limitation where prohibited; no expansion of duties. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, gross negligence, willful misconduct, fraud, or anything else that cannot legally be limited. If a meal injures you, claims against any legally responsible co-packer, manufacturer, creator, carrier, seller, or insurer are preserved to the extent required by law. This sentence does not create any duty, warranty, liability, or third-party-beneficiary right that would not otherwise exist.

15.5 Customer indemnity. You will defend, indemnify, and hold harmless the Kitchen Unlocked Parties from claims, losses, damages, costs, and reasonable attorneys fees arising from your misuse of the platform, violation of these Terms, fraud, unlawful conduct, resale, repackaging, redistribution, commercial service, or unauthorized provision of products to others, misuse of customer or creator data, infringement, or failure to follow delivery, storage, heating, use-by, recall, or safety instructions, except to the extent caused by our gross negligence or willful misconduct.

15.6 Kitchen Unlocked Parties. "Kitchen Unlocked Parties" means Kitchen Unlocked Inc, its parent, subsidiary, and affiliated entities, and each of its owners, members, managers, shareholders, founders, investors, directors, officers, employees, contractors, agents, successors, and assigns.

16. Suspension and termination

16.1 Our rights. We may suspend, restrict, or terminate your account, cancel orders, refuse service, revoke credits, or block access if we believe you violated these Terms, abused support or refund policies, engaged in fraud or chargeback abuse, created safety or legal risk, misused data, harassed others, or harmed the platform.

16.2 Your rights. You may stop using the platform at any time, subject to pending orders, subscriptions, payment obligations, chargebacks, refunds, recall communications, and terms that survive.

16.3 Survival. Sections concerning payment obligations, refunds, chargebacks, delivery and safety responsibilities, recall cooperation, customer content licenses, privacy/data, IP, disclaimers, liability limits, indemnity, disputes, and any provisions that by nature should survive will survive termination.

17. Updates to these Terms

17.1 Updates. We may update, supplement, or replace these Terms and related policies, prices, fees, subscription rules, refund rules, delivery rules, privacy/data terms, safety procedures, and platform requirements (collectively, "Platform Terms").

17.2 Notice. We will give notice by reasonable electronic methods, including email, dashboard notice, in-app notice, account banner, checkout notice, posting on the platform, or a platform workflow. Updates take effect on the stated effective date or when presented for acceptance. Urgent changes may take effect immediately for legal, food-safety, recall, allergen, security, fraud, processor, card-network, insurance, platform integrity, or operational reasons.

17.3 Acceptance to continue. When we present updated Platform Terms for acceptance, you must affirmatively accept them by clicking "I Agree," checking a box, e-signing, confirming by email, placing an order, renewing a subscription, or continuing to use the platform after notice to keep using the platform. If you do not accept, we may block access, cancel subscriptions, stop new orders, or terminate your account.

17.4 No retroactive economic change. Updates apply going forward and do not retroactively change the price paid for already delivered orders unless law, processor/card-network rule, safety/recall need, or your acceptance requires it. Rejection does not erase obligations already accrued.

17.5 Acceptance records. We may store records of the terms version, notice date and time, acceptance date and time, account identity, user identity, IP address, device/session information, checkout screen, and acceptance method. Those records may be used to prove notice and acceptance.

18. Disputes, arbitration, class waiver, and governing law

18.1 Governing law. These Terms are governed by Florida law, without regard to conflict-of-laws rules, except where a non-waivable consumer protection law requires otherwise.

18.2 Informal resolution. Before filing a claim, you and we agree to send written notice describing the dispute and allow thirty (30) days for good-faith resolution, except for small claims, emergency injunctive relief, safety matters, recalls, fraud, data-security issues, or payment holds.

18.3 Arbitration. Except for small-claims matters and the carve-outs in Section 18.2, unresolved disputes will be settled by final, binding arbitration before the American Arbitration Association (AAA) under the AAA Consumer Arbitration Rules. Arbitration may be conducted by video, phone, documents, or in Miami-Dade County, Florida, unless applicable law requires another location.

18.4 Class-action waiver. To the fullest extent allowed by law, disputes will be handled only on an individual basis. You and we waive the right to participate in a class, collective, consolidated, private attorney general, or representative action.

18.5 Arbitration opt-out. You may opt out of arbitration and the class waiver by emailing arbitration-optout@kitchenunlocked.com within thirty (30) days after you first accept these Terms. Your opt-out must include your name, account email, phone number if used for the account, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

18.6 Mass-arbitration coordination. If twenty-five (25) or more similar arbitration demands are filed by or with coordinated counsel, the parties agree to work with AAA to administer the matters in staged batches and use bellwether proceedings to control fees and promote efficient resolution, to the fullest extent allowed by the applicable rules and law.

19. Other legal terms

19.1 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, financing, asset sale, platform sale, reorganization, or change of control.

19.2 Entire agreement and order of precedence. These Terms, the Privacy Policy, checkout disclosures, subscription disclosures, safety notices, and any additional product-specific terms are the entire agreement about your use of the platform and purchases. If they conflict, product-specific safety notices and recall instructions control for safety issues, then checkout disclosures for the transaction, then these Terms, then other policies.

19.3 Severability and waiver. If any provision is unenforceable, the rest remains in effect and the provision is narrowed to the extent needed. Delay or failure to enforce a right is not a waiver.

19.4 Force majeure. We are not liable for delays or failures caused by events beyond reasonable control, including weather, carrier issues, outages, supply-chain disruptions, labor issues, public health events, government actions, or co-packer disruptions, except where non-waivable law says otherwise.

19.5 Notices and electronic records. We may send notices by email, SMS, dashboard, in-app notice, account banner, checkout flow, platform message, mail, or other contact information you provide. You agree to transact electronically, and your clicks, checkboxes, orders, subscription approvals, and electronic signatures have the same effect as signatures.

19.6 No third-party beneficiaries. Except for the Kitchen Unlocked Parties protected by liability and indemnity provisions, these Terms do not create rights for third parties.

Appendix A - Customer responsibility checklist

• Read the physical product label, ingredient and allergen statements, storage instructions, heating instructions, use-by date, and any safety notice before consuming; the physical label and safety notice control over online descriptions.
• Retrieve perishable deliveries promptly and refrigerate or freeze as instructed.
• Do not eat food that appears damaged, spoiled, thawed beyond instructions, mislabeled, temperature-abused, contaminated, or unsafe.
• Contact support promptly with photos, order ID, label, lot code, and package condition if there is a problem.
• Keep packaging, label, lot code, and product when safe to do so if you report a safety, allergen, or quality issue.
• Do not redistribute recalled, unsafe, or perishable products.

Appendix B - Key terms acknowledgment

• I agree to the Customer Terms, Privacy Policy, refund policy, subscription terms if applicable, and safety/allergen warnings.
• I understand meals are prepared and fulfilled by independent licensed food-production partners, not by Kitchen Unlocked.
• I understand Kitchen Unlocked may act as merchant of record for transaction administration, but does not manufacture the food or independently verify every product statement.
• I will review labels, allergens, storage, heating instructions, and use-by dates before consuming.
• If I subscribe, I authorize recurring charges until I cancel before the cutoff.
• I consent to transactional, delivery, refund, safety, and recall communications.
• The Terms include liability limits, arbitration, class-action waiver, and an arbitration opt-out right.